Refund policy

 

Last Updated: June 12, 2026

Thank you for shopping at Zelphos. We partner with a network of trusted fulfillment partners to deliver high-quality technology products and accessories directly to our customers. Because products ship directly from fulfillment warehouses, our return and refund policy is structured to align with our suppliers' fulfillment and dispute requirements.

1. Return Eligibility

We accept return and refund requests for the following reasons only:

  • Item arrived damaged or broken
  • Item is defective or does not function as described
  • Incorrect item received (wrong product, color, or size that affects function)
  • Item is missing components that affect product function

We do not accept returns or refunds for:

  • Change-of-mind purchases
  • Buyer error (wrong size, color, or product ordered by the customer)
  • Items that have been used, opened, or altered
  • Minor cosmetic differences such as slight color variation, minor scratches, or packaging damage that does not affect product function
  • Clearance items, digital products, gift cards, or items marked final sale at time of purchase

2. How to Request a Return or Refund

All return and refund requests must be submitted to our support team before any item is returned. Do not ship items back without prior authorization.

To initiate a request, contact us at returns@zelphos.com within 7 days of delivery and include:

  • Your order number
  • A clear description of the issue
  • Photos or video evidence of the defective, damaged, or incorrect item and its packaging

Requests submitted without supporting evidence may not be eligible for resolution.

Once your request is reviewed and approved, we will provide next steps including a Return Merchandise Authorization (RMA) number if a return is required.

3. Physical Returns

For most eligible claims, a physical return is not required. Photo or video evidence of the issue is sufficient to process your refund or replacement.

In rare cases where our fulfillment partner requires a physical return, we will provide specific return instructions. Please note:

  • Returns are accepted within 30 days of delivery
  • International returns may take 2–3 months to process and are shipped at the customer's risk
  • Items returned without a valid RMA number may be refused

4. Refunds

Approved refunds will be issued to your original payment method within 5–10 business days of approval, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to a damaged, defective, or incorrect item.

Restocking fees may apply in certain cases and will be disclosed during the RMA process if applicable.

5. Replacements

Where eligible, we may offer a replacement shipment in lieu of a refund at our discretion or upon your request.

6. Delayed Orders

If your order has not arrived and tracking shows no update or the shipment appears lost, please contact us at support@zelphos.com. Orders with no delivery confirmation after 45 days from the shipment date are eligible for a refund or resend.

7. Order Cancellations

Orders may only be canceled before fulfillment processing begins. Once an order has been submitted to our fulfillment partner, cancellation is no longer possible regardless of shipment status. In that case, the order will fall under this Return & Refund Policy once delivered.

8. Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating a payment dispute or chargeback so we can resolve the issue promptly and fairly. Unauthorized or abusive chargeback activity may result in order restrictions or account review.

9. Contact Us

For all return, refund, or exchange inquiries:

returns@zelphos.com support@zelphos.com HM Syed Enterprise LLC, United States