Shipping policy

Zelphos Shipping Policy

Last Updated: May 17, 2026

Thank you for shopping with Zelphos. We work with a network of trusted domestic distributors and fulfillment partners to deliver technology products and accessories directly to our customers across the United States.

This Shipping Policy outlines our order processing procedures, shipping timelines, delivery expectations, and important shipping-related information.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully authorized and verified.

Orders are not processed or shipped on:

Weekends
Federal holidays
Carrier-observed holidays

Please note:

Certain products may require additional handling or verification time.
High-demand items may experience temporary fulfillment delays.
Orders placed after business hours may begin processing the next business day.

2. Shipping Locations

Zelphos currently ships only within the United States.

At this time, we do not offer international shipping, freight forwarding, or delivery to international reshipping addresses.

Orders placed with non-U.S. shipping destinations may be canceled and refunded at our discretion.

3. Multiple Warehouse Fulfillment

Because products may ship directly from multiple supplier warehouses, your order may:

Arrive in separate packages
Ship from different locations
Be delivered on different dates

You will receive tracking information for each shipment when available.

4. Shipping Rates

Shipping costs are calculated at checkout based on:

Product weight and dimensions
Shipping destination
Carrier rates
Supplier fulfillment requirements

Promotional free shipping offers, if available, may apply only to eligible products or qualifying order amounts.

5. Delivery Estimates

Estimated delivery timelines are provided for convenience only and are not guaranteed.

Typical delivery windows within the United States may range from:

3–10 business days after shipment

Actual delivery times may vary depending on:

Carrier performance
Weather conditions
Supply chain disruptions
Product availability
Destination location

6. Tracking Information

When tracking information is available, customers will receive shipping confirmation and tracking details by email after the order ships.

Please allow time for carrier systems to update tracking activity after label creation.

7. Delayed, Lost, or Stolen Packages

Zelphos is not responsible for shipping delays caused by carriers or circumstances outside our control.

If a package appears delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first to investigate the shipment status.

If you need additional assistance, contact our support team at:

support@zelphos.com

We will work with the carrier and supplier to assist with shipment investigations when possible.

8. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

Zelphos is not responsible for:

Delays caused by incorrect addresses
Undeliverable shipments
Additional carrier fees resulting from address errors

If an order is returned due to an incorrect or incomplete address, additional shipping charges may apply before reshipment.

9. Damaged Shipments

If your order arrives damaged, please contact us within 48 hours of delivery whenever possible.

Please include:

Your order number
Photos of the product
Photos of the packaging and shipping label
A brief description of the issue

We will work directly with the supplier and carrier to resolve the issue promptly.

10. Order Cancellations

Orders may only be canceled before fulfillment processing begins.

Once an order has been submitted to a distributor or shipped, cancellation may no longer be possible and the order will instead fall under our Return & Refund Policy.